Return Policy: If you are dissatisfied with your order for any reason, you can return your items within 45 days from purchase date for a prompt refund or exchange. A 20% restocking fee will be charged for returns received after 45 days from purchase date. All items will be accepted for return in unused and new condition with all original packaging. Please contact our customer service to coordinate a return, toll free at 1-800-650-3637

Please do not fold or crease sensor pads when returning them. They can be gently curved around the outer part of the box and stuff the center with packaging material. The sensor pads could become damaged and void refund if folded or creased.

Manufacturer Warranty: Each item in our fall prevention catalog has a specific manufacturer’s warranty, if your product appears to not work as it was designed to, please contact customer service for assistance, toll-free at 1-800-650-3637