We do offer replacement cords on most of our bed pads and floor mats. If your bed pad or floor mat has a breakaway cord a replacement can be ordered. The replacement cord is item RC-02 for the bed pad and RC-FM for the floor mat. Chair pads do not have a replaceable cord.
Your Central Monitor is double programmed. Unfortunately, the only way to fix this issue is by clearing the Central Monitor and reprogramming all of your components.
The battery life depends on how often the alarm is set off. We recommend using name brand batteries in your product for the best function. We also offer AC adapters for most of our monitors, please contact us if you have any questions.
This flashing middle light indicates that your batteries are low.
You can purchase a new transmitter for your CordLess Floor Mat, the item code is TM-FM. Please contact your distributor to order.
The batteries in our chair and bed pads are not replaceable. If your pad is still within its pad life and is not working please call your distributor.
We sell through a network of distributors. Please call customer service (800)650-3637 or fill out the form on our contact page and we can get you in contact with one of our distributors for pricing and ordering.
We have an instruction document in pdf file that you can download at: 433-CMU Instructions or watch the programming videos at: 433-CMU Videos You may also call our Customer Service department, We will be more than happy to help you.